Strategic Plan: Internal transformation
2 | 2.7
About Cecabank
P.
29
Cecabank Report 2018
Commercial
Management Plan
Intense commercial activity
Standardised commercial
monitoring
Systems plan
Efforts aimed at
incremental initiatives
Quality Plan
New quality certifications
Customer journey
Customer experience
Innovation Plan
Conceptualisation
of innovation
Innovation culture Inizia project
CSR Plan
Materiality plan
CSR Committee
Social action policy
Efficiency Plan
Process analysis
Robotics
Blockchain
Niuron
Impact analysis
Disclosure of technology
Corporate
Governance
Implementation of the Plan
for Continuity and Succession
EBA guideline on internal
government
Communications Plan
Internal communications
Social networks
Events and sponsorship