P.
62
Cecabank Report 2018
Corporate Culture
•
The code of conduct for business relationships
•
The supplier approval process
•
The “Supplier selection” internal standard, to guarantee confluence in
each procurement process and their appropriate assessment
•
The procedure of regular assessment and generation of results: conducting
quality and service level surveys and reassessing approvals
•
The Policy for outsourcing services and functions
•
The Policy for delegating the custody function
Honesty is a main value inherent to Cecabank’s corporate culture.
Therefore, the
code of conduct for business relationships
establishes the
basic principles to build a trustworthy, transparent, honest and productive
institution: impartiality, concurrence, transparency, confidentiality, equality
and non-discrimination must prime in the supplier contracting process.
Cecabank commits to maintaining a transparent, loyal and responsible
relationship with its suppliers, establishing communications channels to
learn about their expectations and setting out fair, stable and transparent
conditions.
In 2018 Cecabank implemented an
approval process for suppliers of
outsourced services
, which will be gradually spread to the entire supply
chain. This approval process allows ensuring all the aforementioned
principles, assessing the supplier’s productive, technical and financial
capacity and validating that they share Cecabank’s moral, social and
environmental values before integrating them into our supply chain and
becoming an instrument of operational and reputation risk management.l.
Our clients
Cecabank provides service to
310 clients
, including banks, management
companies, insurance companies, Public Administrations and large
companies. Within the framework of the
2020 Strategic Plan
, the bank
continues implementing the
Quality Plan
included in the transformation
initiatives, with the aim of extending a culture of customer orientation and
continuous improvement throughout the organisation.
Assessment of technological risks
The services offered by Cecabank largely depend on advanced and
sophisticated technological support, which guarantees the privacy of data
and business continuity, among others.
This is why the bank voluntarily opts for the highest standards and follows all
the recommendations regarding ICT risks provided by the EBA. It identifies
89% of the bank’s suppliers
are Spanish
3 | 3.2
The code of conduct for business
relationships establishes the
basic principles to build a
trustworthy, transparent, honest
and productive institution
852
suppliers